Data & Account Deletion

This page explains how to delete your personal account, or your organization's account and its data, from ScaleNova CRM. It also serves as our data-deletion instructions for users who reach ScaleNova CRM through a connected integration (for example, a Meta Lead Ads form).

1. Deleting your individual user account

If you personally want your account removed (for example, you left the team you were part of), email us at sales@scalenova.co.in from the email address on your account, with the subject line "Delete my account." We'll verify the request and remove your user record and login credentials. Any lead/contact data you created stays with your organization, since it belongs to the organization, not to you individually — an organization admin can reassign or remove it separately.

2. Deleting your organization's account and data

An organization owner can request full deletion of the organization's account by emailing sales@scalenova.co.in from an email address associated with an owner/admin membership, with the subject line "Delete our organization." Once verified, we will delete:

• All members' accounts tied only to that organization.
• All leads, contacts, custom fields, call logs and recordings, tasks, notifications, workflow rules, and reports belonging to that organization.
• Any stored integration credentials (telephony, Google Sheets, Meta Lead Ads, WhatsApp/AiSensy, Razorpay) connected to that organization.

We complete deletion requests within 30 days, except for records we're legally required to retain for a longer period (for example, payment records tied to a completed Razorpay transaction, which we retain only as long as required for tax and accounting compliance).

3. Data deletion for connected-integration users

If your data reached ScaleNova CRM because an organization using our product connected an integration (for instance, you submitted a Meta Lead Ads form that an organization forwards into their CRM), that organization — not ScaleNova CRM — is the data controller for your information. Contact that organization directly to request deletion of your data. If you're unable to identify or reach them, sales@scalenova.co.in and we'll do our best to help route your request to the right organization or, where we're able to identify your data directly, delete it ourselves.

4. What we keep and why

After a deletion request is completed, we may retain minimal records solely as required by law (e.g. billing/tax records) or in anonymized/aggregated form that no longer identifies you or your organization. See our Privacy Policy for details.

5. Contact us

Questions about a deletion request? Email sales@scalenova.co.in.